Privacy Policy

Privacy Policy

At Era Healthy, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how Era Healthy and its affiliates (referred to as "we," "our," or "us") collect, use, share, or otherwise process your personal data through our website www.erahealthy.com, mobile application, and related platforms (collectively referred to as the "Platform").

While certain sections of the Platform may be browsed without providing any information, please note that we do not offer any products or services outside India, and your personal data will primarily be stored and processed within India. By accessing or using this Platform, providing your information, or availing our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and any applicable service/product terms and conditions. You also agree to be governed by the laws of India, including those related to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.

Collection of Your Information

When you interact with our Platform, we may collect and store information provided by you from time to time. Once you provide us with your personal data, you are no longer anonymous to us. Where feasible, we indicate which fields are mandatory and which are optional. You always have the choice to refrain from providing data by opting not to use a specific service, product, or feature on the Platform.

We may gather information on your purchasing behavior, preferences, and other data you choose to share on our Platform. This information aids us in conducting internal research on our users' demographics, interests, and behaviors to better understand, protect, and serve our users. It is compiled and analyzed in an aggregated form. This data may encompass the URL from which you arrived (whether on our Platform or not), the subsequent URL you visit (whether on our Platform or not), your computer's browser information, and your IP address.

We may collect personal data (such as email address, delivery address, name, phone number, credit card/debit card details, or other payment instrument information) when you create an account, engage in transactions with us, or participate in events or contests. While certain sections of our Platform may be browsed without registering, specific activities (such as placing an order or accessing our online content or services) necessitate registration. We utilize your contact details to send you offers based on your past orders and interests.

If you choose to post messages on our message boards, chat rooms, or other message areas, or leave feedback on the Platform or our social media handles, or if you utilize voice commands, virtual try-and-buy, or similar features to shop on the Platform, we will collect the information you provide to us. We retain this information as necessary to resolve disputes, offer customer support, troubleshoot issues, or conduct internal research and analysis as permitted by law.

In case of personal correspondence, such as emails or letters, sent by you or third parties regarding your activities or postings on the Platform, we may collect such information into a file specific to you.

If you enroll in our loyalty and membership programs, such as SuperCoin, VIP, or similar programs offered by Era Healthy, we will gather and store your personal data, including but not limited to name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and work details provided by you to Era Healthy or a third-party business partner operating online/offline establishments or platforms where loyalty points can be earned for purchasing goods and services, and redeemed. Additionally, we collect information related to your transactions on Era Healthy's platform and such third-party business partner platforms. When a third-party business partner collects your personal data directly from you, you will be subject to their privacy policies. We also collect your UPI ID if you choose to pay via our Era Healthy UPI platform. Era Healthy shall not be held responsible for the privacy practices of third-party business partners or the content of their privacy policies. We advise you to review their privacy policies before disclosing any information.

Era Healthy has partnered with select third-party businesses specializing in categories such as travel ticket reservations, online movie ticket bookings, and online bill payments (referred to as "Ultra-Partners"). If you utilize the services of Ultra-Partners, you will be directed to their websites/applications, and access will be granted based on your Era Healthy login credentials, following your permission to share the data. Era Healthy shall not be responsible for the privacy practices of Ultra-Partners or the content of their privacy policies. We recommend reviewing their privacy policies before disclosing any information.

Use of Demographic / Profile Data / Your Information

We use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; report to regulatory authorities wherever required, detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

With your consent, we may have access to your SMS, instant messages, contacts in your directory, location, camera, photo gallery and device information. We may also request you to provide your PAN, credit information report (from credit agencies), GST Number, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services like insurance, credit and payment products; (ii) issue GST invoice for the products and services purchased for your business requirements; (iii) enhance your experience on the Platform and provide you access to the products and services being offered by us, sellers, affiliates or lending partners. You understand that your access to these products/services may be affected in the event consent is not provided to us.

In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyze demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to participate in optional surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal data, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behavior or history, preferences, and other such information that you may choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data here. You can opt-out of Google Analytics here. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

Sharing of Personal Data

We may share personal data internally within Era Healthy group companies, affiliates, related companies and third parties, including Credit Bureaus and business partners (such as UPI platform), for purposes of providing products and services offered by them, such as personal loans offered by Scapic Innovations Private Limited through its lending partners, insurance, the deferred payment options, Era Healthy PayLater offered by Era Healthy through its lending partners. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of conducting the required checks, namely for the purpose of credit underwriting, providing you their products and services and may market to you as a result of such sharing unless you explicitly opt-out.

For products that are required to be prescribed by qualified professionals under law, we permit processing of such orders on the Platform only upon confirmation that a valid prescription has been uploaded by you. In cases where the prescriptions uploaded by you are invalid, illegible, or expired or if prescription is not uploaded by you, we may, through third-party vendors connect You with medical practitioners, teleconsultants or third-party professionals where required to rectify the prescription or in case of invalid/illegible/expired prescription or issue a prescription in case prescription is not uploaded by you, based on the information that You provide to them. You agree and acknowledge that you will be redirected to the teleconsultation services only in limited cases where prescription validation or prescription issuance is required.

We may disclose your personal data to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfillment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We may disclose personal data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal data with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur that another business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal data.

Links to Other Sites

Our Platform may provide links to other websites or applications that may collect personal data about you and you will be governed by their privacy policies. Era Healthy shall not be responsible for the privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us, then please login into the Notification Preference page of Platform to unsubscribe/opt-out.

Advertisements on Platform

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide personalized advertisements about goods and services of interest to you. You have an option to opt out from tracking of personalized advertising using the “Opt out of Ads Personalization” settings using your device’s settings application. Era Healthy will have no access to your GAID once you select this feature.

Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Era Healthy to exercise its legal rights and/or defend against legal claims or if required by law or We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

We take every reasonable step to ensure that your personal data that we process is accurate and, where necessary, kept up to date, and any of your personal data that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal data directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our services to you for which we consider that information to be necessary.

Your Consent

By visiting our Platform or by providing your personal data, you consent to the collection, use, storage, disclosure and otherwise processing of your personal data on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties like credit bureaus ) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes . We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Musthafa CK

Managing Director

Era Healthy

Toll-Free Number:       022-69-718-465

WhatsApp Number:    062-35-718-465

Email: info@erahealthy.com

Customer Support

If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at eratestea@gmail.com 

You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing 'Support' option: https://www.erahealthy.com/support

Last Updated: April 2024